Add-on Support on devot:ee
September 23, 2010
by Jacob Russell
We know you need help, serious help… with add-ons that is. We’ve got the solution. Devot:ee is now providing support forums for every single add-on in our library. That’s a lot of support.
Get some SupportBack in July, EllisLab announced that they will no longer allow 3rd party devs to host or provide support for 3rd party add-ons directly on the EE Forums, so we posted a poll asking whether devot:ee should offer forums as a venue for 3rd-party add-on support and discussion. The response was very positive, so today we introduce add-on support forums on devot:ee. Every single add-on on devot:ee now has its own support forum, where you can ask questions and offer help with issues, offer new feature ideas and talk about implementation. You can also post files and images to help illustrate an issue or offer a solution. The best part? While spam posts or other objectionable material might disappear, the support topics are here forever, so you'll always be able to find the answers you need. To get support for an add-on, just go to its listing and look for the support block in the right hand column. From that block you can visit recent topics or the full support forum for that add-on. You'll also see whether that add-on is supported by the developer here on devot:ee or just by the community, which is an important distinction.
Professional or Group Therapy?Add-ons that are developer supported provide the most direct route for answers to your questions. If and add-on is marked as developer supported that means the dev has chosen to support their add-on here and will receive an email with every new support topic. You should be able to count on answers both from the developer and from the community, and new feature ideas are sure to be heard.
Even if an add-on isn't developer supported, however, you can still get help! While the developer may not see support topics here, your fellow community members still will. ExpressionEngine has a great community that has helped with support through the EE forums for years (don't miss the Archived Forums as well), and if that same spirit migrates here you'll be in great shape. You can also take a look at recent topics in general on the home page and for specific add-ons to see how you can help others.