Module

Developer
Supported

Threaded Comments

ExpressionEngine 2

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Authors not receiving comment notification emails?

Support Request

Rab
Rab

Hi all,

I am on EE v2.9.2. We have ‘Threaded Comments v2.4.8 installed.

For some reason the authors are not receiving email notifications when new comments are made. The comments are put into moderation - does that affect anything?

The admins properly receive emails about new comments (and to approve them in moderation).

In each Channel I have made sure to set “Notify the author of an entry whenever a comment is submitted?” to “Yes”.

Is there another setting that I am missing?

I have gone through Tools->Communicate and emails send fine. In Admin->Email Configuration everything is setup properly.

Thanks!

Yuri Salimovskiy
# 1
Developer
Yuri Salimovskiy

Yes - if comments are being moderated the notifications are not sent

Rab
# 2
Rab

Thanks Yuri.  Darn, I guess there’s no way around this?
Any way to trigger the notification after they are approved?

(I suppose this is more EE vs your plugin?)

Yuri Salimovskiy
# 3
Developer
Yuri Salimovskiy

Unfortunately now

loemrntdherid1
# 4
loemrntdherid1