Hi Ben, we have Snaptcha on our travel website enquiry forms and we are getting a lot of false positives. Of course, enquiries are central to our business (we need them to do any at all), so this is a major showstopper in terms of using Snaptcha.
I have progressively reduced security from high to medium to low, and it doesn’t seem to have made any difference.
We typically get 40-50 enquiries a day, and today I have 4 blocked submissions in the log for today. I suspect all 4 are genuine submissions. At least 2 are, because the client was kind enough to email us and mention that she was blocked and paste in our custom error message.
I checked our analytics and she is on Chrome, running Windows 10.
The error shown in the log is as follows (for all of our recent blocks):
‘Snaptcha field not blank’
I have turned Snaptcha off for now, but we are now facing a deluge of spam so any help you could give us would be gratefully received. I have tried all other spam blocking options and Snaptcha is the last one in a long line so I am at my wits end.
I had my field name prefix set to ‘snap’ if that is of any help at all.