Extension

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Supported

reCAPTCHA v2

ExpressionEngine 1.x, ExpressionEngine 2, ExpressionEngine 3, ExpressionEngine 4, ExpressionEngine 5, ExpressionEngine 6

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Captcha

Support Request

Emagine Media
Emagine Media

Hi There,

We’ve being using this plugin on a site for a few years now and it’s being working correctly.  In the last few days it’s stopped working.

The Captcha has stopped appearing on forms.

Has anything changed or is there anything we need to update?

We’re using version 1.0.4 and it’s on a site running EE 5.3.0

Denik
# 1
Developer
Denik

Hi,

After what it’s happened?
Maybe you have installed any extensions or changed settings?

The Captcha has stopped appearing on forms.

How does this manifest itself - the checkbox is not displayed or the form does not pass validation?

Emagine Media
# 2
Emagine Media

Hi Denik,

Thanks for your help.

As far as I’m aware, nothing has changed on the site.  No settings have being changed or no new plugins have being installed.

It just does not show.  I’ve attached a screenshot, it should be above the Submit button, but it’s not.  The div does show, but the contents are empty as in the second screenshot.

There’s no relevant console errors as in the third screenshot. 

https://www.dropbox.com/s/dhqtij4eikrc45y/Screen Shot 2021-10-27 at 14.03.44.png?dl=0

https://www.dropbox.com/s/m91tenz2eypnw2f/Screen Shot 2021-10-27 at 14.06.19.png?dl=0

https://www.dropbox.com/s/0e9jrtnjxx72j13/Screen Shot 2021-10-27 at 14.08.47.png?dl=0

Denik
# 3
Developer
Denik

Attached screenshots require access request to view…

It would be easier if I can take a look myself.
Can you send me credentials to hi at eecoding dot com?

Emagine Media
# 4
Emagine Media

Hi Denik,

It’s a client website so I’ll need to clear it with them.  What would you need access to?

Denik
# 5
Developer
Denik

For review, I just need the address of the page with the form, if this is not enough, then the SuperAdmin account and possibly FTP.

Perhaps you have a staging version of the site where I can see this error?

Emagine Media
# 6
Emagine Media

Hi Denik,

No problem, I’ve sent a link to a page with the recaptcha on it.

If you need more access, I’m sure it can be arranged, but it will need to be cleared with the client first.

Thanks