devot:eeDevoted to ExpressionEngine

We’re running ProFrom v.1.34. We initially installed it on a site a number of years ago, so I know it’s an older version. After the development site being dormant for a bit we are now live. Our forms, however, are having issues. They process within ee (so we can see and retrieve the data on the backend), but the notification emails aren’t being sent as desired. Questions:

1) Are there any known issues with ProForm email notification?
Currently, we can send a success email notification to our personal gmail accounts. However, those messages get marked as spam. Our company Gmail accounts don’t get the message at all.

2) Is there a way to format the email notification email?
Currently is has the site logo and nav info, so not user friendly. We would like to simplify the message and remove this content.

For your first issue this is very likely an issue with the way that the emails are configured to be sent. Check to see if an email sent from EE’s built-in Tools > Communication form is marked as spam. It likely will be as well—ProForm uses the same email system as EE’s core code.

For the second issue, i sounds like your developer has created a custom notification template, which you can modify to remove the logo. Often these are in a template group named “notifications.group” but they could be in any group. The setting is usually specified on the form’s configuration page, documented here: http://www.manula.com/manuals/rawaysmith/proform/1.65/en/topic/form-management

Thanks. For the first issue the EE generated messages do not go to spam like the ProForm generated ones are.
Your directions on the second issue were helpful and that is now fixed.

If that’s the case then usually it has to do with the template. Many spam filters mark why the item was marked as spam in the headers if you view the raw email message. A typical cause is too much HTML vs the amount of readable text. Try using a text-only notification template with no HTML markup.

You may also want to forward the email message to an email deliverability tester such as https://mxtoolbox.com/deliverability

Also make sure that From Name and From Address in particular are set properly. The address must be one on the actual email domain the message comes from: http://www.manula.com/manuals/rawaysmith/proform/1.65/en/topic/module-settings