devot:eeDevoted to ExpressionEngine

Hey Derek,

We’re having some problems with emails arriving with no content. I’m not sure if this is a character encoding issue?

We’re using EE 2.5.5, Escort 1.0.6, Mandrill and MX Notify Control 2.4.4 to fire off a template.

Wondered if you might be able to take a look? I’ve been scratching my head on this one for the past few days as I thought it was an issue with Mandrill but then stopped by here and noticed a few posts about encoding.

The emails come through fine with the correct title and the background colour, but basically anything between these tags is missing;

Regards,
Neil

Hey Neil - sorry to hear you’re having an issue. First thing - disable (uncheck) all services in Escort and try again. That way we can see whether the issue is happening before or after Escort gets the email handed-off to it.

Hey Derek,
I just tried disabling Escort and adding the credentials into Admin -> Email Configuration. Tested another email and the email still came back with no content, so it looks like there’s some other issue before the plugin gets the email.

I’ve found during testing that sometimes EE can choke on very large HTML emails, resulting in messages with no content. It might be worth trying without any third-party email at all (just use EE’s “mail” setting), just to further isolate the point of failure.

Marking this as resolved for now, since Escort is not the issue.

I know this is an older thread, but just purchased and installed Escort on a site running EE 2.7.3. We just signed up with Mandrill to send out emails for a fundraising campaign and all emails are being delivered with no content. The emails are being generated using Postmaster.

If I disable Mandrill in Escort, the email gets sent without any issues, enabling Mandrill sends over no content. I look in the Mandrill dashboard at the sent email list and the “View Contents” shows empty.

We’re in the middle of the fundraiser and because of mail issues and EE’s unreliable PHP Mail, only half of the sponsor requests are getting sent and the projected totals are coming in way behind.

We’d like to send a reminder email of about 10k very soon, but can’t if no content is showing and we’re running out of time. Any help would be greatly appreciated!

Thanks
Steve Garcia
620 Studio

Hey Steve - a few things.

First, you shouldn’t need Escort for anything you send with Postmaster, because it has Mandrill support built-in. So the first thing to try is disabling Escort and putting your Mandrill credentials into Postmaster, then trying again.

You can also try sending an email via EE’s built-in Communicate module with Escort enabled, and see if that works (this will help narrow down the issue further.)

Lastly, if you look at your mandrill API log, you can see the actual API calls - you should double-check that there’s no content inside the call itself. You might instead find errors there.

Thanks for the fast response! I completely forgot that Postmaster has Mandrill built-in. We set it all up last year and were having unsent email issues for this years event which was why we decided to switch to Mandrill.

We updated the parcels and it’s working great. I do plan to use Escort for another client and will do the testing at that time. Initial test with the Communicate tab was working properly so it may have been an issue with Postmaster using EE’s system and Escort trying to override it.

Thanks again for your help!