CP Analytics
ExpressionEngine 2
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Prior version removed, new one not displaying in CP
Support (Resolved)
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idontwantone
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| Posted: 01 July 2014 03:32 PM |
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Hi, I had version 1.2.3. I upgraded to the latest but the new version is not displaying. My process was: uninstall the plugin, move the old directory to /root, copy the new folders into position, clear my cache (all), and it will only show the old version number. If I try to install the plugin it looks and feels like the old one as well. Help appreciated, thanks!
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idontwantone
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| Posted: 01 July 2014 06:22 PM |
# 1
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Now I get this:
A Database Error Occurred
Error Number: 1146
Table ‘prod.exp_cp_analytics’ doesn’t exist
SELECT profile FROM exp_cp_analytics WHERE site_id = 1
Filename: /mnt/var/www/.../third_party/cp_analytics/models/cp_analytics_model.php
Line Number: 441
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Derek Hogue
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| Posted: 02 July 2014 07:56 AM |
# 2
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Developer
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Sounds like the installation did not go as planned. Go to Add-ons → Modules and uninstall CP Analytics. Make sure you choose both the Module and Accessory when on the Uninstall confirmation screen.
Then visit Add-ons → Extensions and make sure that CP Analytics is not listed there anywhere. (Version 2 does not use an extension as version 1 did, and this is often a source of problems when people upgrade but fail to uninstall the previous extension.)
Then, delete the cp_analytics folder from /system/expressionengine/third_party/, upload a fresh copy, then install again via Add-ons → Modules
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idontwantone
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| Posted: 02 July 2014 12:47 PM |
# 3
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Okay I have done but now the module does not show up in the admin panel. I changed ownership and group to www-data.
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Derek Hogue
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| Posted: 02 July 2014 12:48 PM |
# 4
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Developer
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What version of EE are you running? Is the cp_analytics folder inside of /system/expressionengine/third_party/?
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idontwantone
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| Posted: 02 July 2014 12:55 PM |
# 5
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v2.5.5 and yes it is.
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idontwantone
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| Posted: 02 July 2014 01:00 PM |
# 6
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Now I am getting
A Database Error Occurred
Error Number: 1146
Table ‘prod.exp_cp_analytics’ doesn’t exist
SELECT profile FROM exp_cp_analytics WHERE site_id = 1
Filename: /mnt/var/www/www/third_party/cp_analytics/models/cp_analytics_model.php
Line Number: 441
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Derek Hogue
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| Posted: 02 July 2014 01:12 PM |
# 7
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Developer
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It seems that the database table is not being created. Are you using a custom database prefix for EE?
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idontwantone
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| Posted: 02 July 2014 01:18 PM |
# 8
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That is possible but I did not set it up originally it is looking for
Table ‘ee_prod.exp_cp_analytics’ doesn’t exist
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Derek Hogue
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| Posted: 02 July 2014 02:19 PM |
# 9
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Developer
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Can you email me FTP and EE Super Admin credentials? Not sure how much further I can help without getting in to poke around.
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idontwantone
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| Posted: 02 July 2014 03:49 PM |
# 10
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afraid I can’t do that :(
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