Helpdesk

Developer

Fresh - Peter Lewis

3rd Party (Commercial)
Current Version: 1.2.5.1
Release Date: Sep 26, 2014

License Agreement

Buy Now!

$79.00
Qty:

EE Version Support

  • ExpressionEngine 2

Compatibility

If an item is crossed out, it might be untested, not applicable or incompatible. Contact the developer to be sure.

  • Updater
  • Multi Site Manager
  • Stand Alone Entry Form
  • Low Variables
  • Content Elements
  • Better Workflow
  • Matrix
  • Grid
  • Webservice
  • Publisher

Requirements

Add-On Type(s)

Extension, Module

Tags

Helpdesk for ExpressionEngine enables EE-powered sites to run their own customer support platform. Create support tickets from emails or stand-alone ticket forms (SATF), assign them to your colleagues and publish your e-mail communication into channel entries.

Handle customer support requests in ExpressionEngine.

—turn client emails and form entries into tickets
—assign tickets to any team member
—collaborate with other team members
—publish any ticket into EE channel entry
—customize and integrate easily
—EE2 & MSM compatible

Receive customer requests sent by email or from the web.

Helpdesk can pull e-mails from any inbox or receive enquiries submitted through the web form (SATF). Any request gets turned into a ticket.

Respond to e-mails or assign them to other team members.

You can respond to any e-mail, add a private note or assign it to a responsible team member within a selected member group in ExpressionEngine.

Publish communication into EE channel entries.

Any ticket can be published to a chosen channel entry and further handled through well-known EE tags directly in ExpressionEngine.

Customize ticket fields, automatic notifications and more.

You can customize your Helpdesk and easily integrate it into your ExpressionEngine powered web site, using a stand-alone ticket form.


Helpdesk Links

This entry was created March 6, 2012, 8:36 am.
This entry was last updated March 1, 2016, 5:20 am.

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4 Reviews:

trapeze 05.20.15

Rating - {addon_rating_average}

Normally I don’t review addons, but this simply did not work for us reliably, kept getting duplicates, wrong tickets assignment and weird issues in general.  Using EE 2.9.0 and Helpdesk 1.2.5.1.  Support doesn’t seem to respond to emails, sent 3 already, no answer.

leadsuccess 05.10.15

leadsuccess
Rating - {addon_rating_average}

This is an amazing piece of coding.  Finally a help ticket system that works within EE & requires no subscription, just a pure ticket system, ready to rock.  Super support and good company all the way around!

jeramiah 05.22.14

Rating - {addon_rating_average}

The support that Peter’s team provides is really amazing.  And, it’s about time that someone released a low-cost, really effective support ticket system for EE.  I LOVE how tickets can be handled via email.  Great Job!

DevDemon 05.10.12

DevDemon
Rating - {addon_rating_average}

We are using this as our helpdesk at DevDemon.com and are extremely satisfied with it so far. The one price fee is a great savings over most of the month-to-month alternatives. Easy to implement and little to no issues. Happy Customer!