PHP error when viewing Order Details: Support - CT Admin - devot:ee

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PHP error when viewing Order Details

General (Resolved)

kokako

Posted: 06 April 2012 03:20 AM

I see this twice when viewing order details

A PHP Error was encountered
Severity: Warning

Message: number_format() expects parameter 1 to be double, string given

Filename: helpers/utilities_helper.php

Line Number: 52 

mithra62

Posted: 07 April 2012 03:18 PM

# 1

Developer

Hi Kokako,

Sorry for the delay getting back to you; I was traveling for the holiday so was out of reach of email.

Can you send me FTP and Super Admin access so I can take a look?

Thanks,
Eric

kokako

Posted: 07 April 2012 04:35 PM

# 2

sorry no. it’s on a private server.

kokako

Posted: 07 April 2012 05:28 PM

# 3

Can we do something else?

mithra62

Posted: 09 April 2012 01:11 PM

# 4

Developer

Hi Kokako,

Sorry for the delay; I was on holiday for Easter and had limited access to email.

Can you verify you have CartThrob completely setup and configured? It sounds like CT Admin is missing some data.

Eric

Philip

Posted: 25 October 2012 05:03 PM

# 5

Having the same problem - was there a fix for this?

mithra62

Posted: 25 October 2012 05:07 PM

# 6

Developer

Hi Philip,

Honestly man, off the top of my head, I can’t recall what the issue was. Would you mind if I took a look at things with FTP and Super Admin access? I’m sure I can fix it up for you. If so, I’ll update this thread so if anyone else has an issue it’ll be answerable :)

Thanks,
Eric
eric at mithra62 dot com

kokako

Posted: 25 October 2012 06:23 PM

# 7

yes it had to do with a missing bit of preference data…. I can’t remember exactly but I think in my case I was not using sales tax and had not added a value for it and CT was expecting it…

mithra62

Posted: 29 October 2012 04:19 PM

# 8

Developer

The issue was mostly due to a lack of a database index on the members table at the email column. Executing the below SQL statement fixed it right up:

ALTER TABLE `exp_members` ADD INDEX ( `email` )

Eric